President's Award | Emergency Department Patient Satisfaction Improvement
2011 President's Award for Excellence winner. Providence Health & Services. Providence Regional Medical Center Everett's project to address patient satisfaction in their emergency department (ED) was the result of the desire to increase low patient service and satisfaction scores. Through creation of staff-directed engagement teams, the program identified appropriate metrics for improvement and developed action plans to address operational and customer service issues. The results have been a win-win for ED patients and staff, and the ED at PRMCE was recently ranked in the top five percent of EDs nationwide by HealthGrades.